Instapools: Customer Reviews, Complaints and Red Flags

Mabel R (Name suppressed) · 

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I’ve just received a text from Richard (at 10pm) and he’s threatening to make a post to clear things up. I’ve told him to say what he likes as nothing I’ve said is untrue.

Apparently his happy clients are astonished with what I’ve said.

He’s also said that he was warned about me from people close to my family and has accused me of being a bully, and a liar and of making defamatory comments, none of which is true. He wants me to apologise and retract my post.

Let’s see how this all plays out.

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Has anyone had experience dealing with Direct Fibreglass Pools?

I’m feeling very conned by the owner of the business. He came out to quote for a fibreglass pool and talked himself and his business up so much that we felt confident that we’d found a great company to build our pool.

Aside from when he pressured us for the deposit, which we paid almost instantly, the guy has basically dropped off the face of the planet and seems to only answer phone calls when he’s in the mood. My husband has called him 8 times in the past 4 days and he’s not received one call or text back. On the off chance that he does pick up, it’s been excuse after excuse, from sicknesses to hospital/ambulance visits to birthdays to funerals, it’s all sounding a bit too far fetched to be honest.

I can’t find any Google reviews for the company and searched this group for feedback when prior to paying the deposit but couldn’t find anything negative, and I’m so frustrated with this entire process.

I actually don’t know what to do, the trades that he works with are just as flaky and unreliable as he is and I feel like we’re never going to get this pool in, he promised it would be done by the end of January and here we are and not one thing has been done on site.

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